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Mbilla Arts Privacy Policy

Last updated: September 2026

Mbilla Arts respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains what information we collect when you use our website, why we collect it, how we use it, and the choices and rights you have in relation to your personal information.

1. Who we are

Mbilla Arts is responsible for the personal information collected through this website.

Mbilla Arts
London E17 6HS
Email: info@mbillaarts.co.uk

For the purposes of UK data protection law, Mbilla Arts is the organisation responsible for your personal information.

2. Information we collect

When you contact us through our website, we may collect:

  • Your name

  • Your email address

  • Your telephone number

  • Your address

  • The information you provide in your message or enquiry

We only ask for information that is relevant to dealing with your enquiry, providing a quote, arranging a booking or providing our services.

3. How we use your information

We may use your personal information to:

  • Respond to your enquiries

  • Provide information about our services

  • Prepare and provide quotations

  • Arrange and manage bookings

  • Provide services to you

  • Communicate with you about an existing enquiry, booking or service

  • Keep appropriate business and financial records

  • Meet our legal and regulatory obligations

  • Improve and understand how people use our website

We will not use information collected through an enquiry form to send you marketing newsletters unless you have separately chosen to receive them or have specifically opted in to our newsletter.

4. Newsletter and Mailchimp

We use Mailchimp to manage and send our email newsletter.

Newsletter subscriptions are separate from our contact and booking forms. If you choose to receive our newsletter, we will use your email address for this purpose.

Where a newsletter opt-in is offered on our website, it will require you to actively tick the relevant box. We do not automatically add people who make an enquiry to our newsletter mailing list.

You can unsubscribe from our newsletter at any time by using the unsubscribe link included in our emails or by contacting us at info@mbillaarts.co.uk.

We keep appropriate records of newsletter subscriptions and consent so that we can demonstrate how and when someone chose to receive our marketing emails.

5. Google Analytics

We use Google Analytics to help us understand how visitors use our website.

Google Analytics may collect information such as how visitors arrive at our website, which pages they visit, how long they spend on the site and information about the device or browser they use.

We use this information to understand website usage and improve our website and services.

Where required, we will ask for consent before using non-essential analytics cookies or similar technologies.

6. Cookies

Our website uses cookies and similar technologies. Some cookies are necessary for the website to function, while others help us understand website usage and improve your experience.

Where required by law, we will ask for your consent before placing non-essential cookies on your device.

You can manage cookies through your browser settings and, where provided, our website’s cookie settings.

7. Who we share your information with

We may need to share personal information with service providers who help us operate our business and website.

These may include:

  • Wix, which provides our website platform and hosting services

  • Google, in connection with Google Analytics

  • Mailchimp, where you have subscribed to our newsletter

  • Professional advisers or other service providers where reasonably necessary to operate our business or comply with legal obligations

We do not sell your personal information to third parties.

Where we use third-party service providers, we expect them to handle personal information appropriately and in accordance with applicable data protection requirements.

8. How long we keep your information

We do not keep personal information for longer than is reasonably necessary for the purpose for which it was collected.

For general enquiries that do not result in a booking or ongoing relationship, we will normally keep your information for up to 12 months after the enquiry has been dealt with, after which it will normally be deleted or securely disposed of.

Where an enquiry results in a booking or you become a customer, we may need to retain relevant information for longer to manage the relationship, keep appropriate business records, meet accounting and tax requirements, resolve disputes or comply with legal obligations. Where appropriate, relevant records may be retained for up to seven years after the end of the relevant financial year.

Newsletter information is retained while you remain subscribed to our mailing list. If you unsubscribe, we will stop using your information for newsletter marketing, although we may retain a limited record of your opt-out so that we can respect your request in the future.

We may retain information for longer where this is necessary to establish, exercise or defend legal claims or to comply with a legal obligation.

9. Keeping your information secure

We take reasonable steps to protect your personal information against loss, misuse, unauthorised access, alteration or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

10. Your rights

Under UK data protection law, you may have rights including:

  • The right to ask us for a copy of the personal information we hold about you

  • The right to ask us to correct inaccurate or incomplete information

  • The right to ask us to delete your personal information in certain circumstances

  • The right to ask us to restrict how we use your information in certain circumstances

  • The right to object to certain uses of your information, including direct marketing

  • The right to withdraw consent where we are relying on your consent to process your information

If you have subscribed to our newsletter, you can unsubscribe from marketing emails at any time.

To exercise your rights or ask a question about how we use your information, please contact:

info@mbillaarts.co.uk

You also have the right to complain to the Information Commissioner’s Office (ICO) if you believe that your personal information has not been handled appropriately.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, technology or legal requirements.

The latest version will always be available on this website.

12. Contact us

If you have any questions about this Privacy Policy or how Mbilla Arts uses your personal information, please contact us:

Mbilla Arts
London E17 6HS
Email: info@mbillaarts.co

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